Telephone features

Please remember to either ACTIVATE(*) or DEACTIVATE(#) the various features.

List of codes:

• To TRANSFER all following incoming calls (from your own extension) to your associated cordless
  press *80##

   

• To CANCEL above (from your own extension)
  press #80

   

• To TRANSFER all following incoming calls to another extension
  press *80 PLUS NEW EXTENSION  (for example: *80987 transfers to extension 987)
  
  
• To CANCEL above (from your own extension)
  press #80

   

• TO CANCEL above (from the extension to which calls were transferred)
  press #85 PLUS OWN EXTENSION NUMBER

   

• To ANSWER calls directed to another extension
  press *87 PLUS EXTENSION WHICH IS RINGING
  As above, if your extension has been programmed for a group function
  press *86

   

• To TRANSFER all following incoming calls from your extension to your external cellphone/mobile (ONLY if your line is permitted to make external calls)
  press *800 PLUS YOUR_MOBILE_NUMBER PLUS # (for example: *800331234567898# transfers all incoming calls to external cellphone 331234567898)
  
  
• To CANCEL above (from your own extension)
  press #80

   

• RING AGAIN A BUSY LINE: if the number you require is busy it may be redialled by pressing the "RP" button or "**" (first hang up then pick up the receiver and press the button). This will always repeat the last number dialled.

   

• BOOKING A BUSY EXTENSION: if the extension you are calling is busy you may book it by pressing 5 immediately after hearing the busy tone. This feature will recall both your extension and the extension which was busy until both parties answer. To cancel booking press #16 from one of the two extensions.

   

• PRIVATE CALLS (ONLY FOR AUTHORIZED EXTENSIONS): should be made by dialling "10" which is the network access code. The costs will be recharged to the users.

   

• DTMF (DIAL TONE MULTIFREQUENCY) ONLY FOR DIGITAL TELEPHONE SETS: In order to access services available through recorded voice answering features (e.g. press 1 for operator 2 for information etc.) press #0 immediately after or during recording followed by the code pertaining to the specific service required.

   

• CONFERENCE CALLS (only for a maximum of 3 connected)
  1. Call number (internal or external) and wait for reply
  Press "R" key ONLY for analogical telephone sets
  -[DIGITAL & DIGITAL MOBILE PHONES DO NOT NEED TO PRESS R key]-
  2. Call second number (internal or external) and wait for reply
  Press "R" key again ONLY for analogical telephone sets
  3. Press 3
  A faint beep will heard every so often
  

   

  Telephone instructions

  In order to facilitate the use of the ICTP's telephone system and to ensure quick and realiable telephone services please observe the following points:

  INTERNAL CALLS (WITHIN THE ICTP)

  Listen for the dial tone which is a continuous buzz, then dial the required extension. A long slow buzz indicates the "ringing" signal; a series of short buzzes indicates that the line is busy.

  CALLS AMONG BUILDINGS (LB, EFB, AGH & GGH)

  Just dial the extension numbers indicated in the ICTP's Telephone Directory. If the extension number is unknown please call 90 (MB), 92 (AGH) or 93 (GGH)for the switchboard.

  OUTGOING LOCAL CALLS

  Listen for the dial tone, dial 0 for the city line. Calls within the Trieste telephone area (040) can be dialled direct from most office extensions on the ICTP premises. Staff members are asked to co-operate by limiting the number and duration of calls.

  OFFICIAL LONG-DISTANCE CALLS

  Listen for the dial tone, then dial 90 (from within LB, EFB & GGH) or 92 (from within AGH) for the switchboard, give your name and your extension number and ask the operator for the number desired. Please remain at the extension from which the call has been placed.

  PRIVATE LONG-DISTANCE CALLS

  The switchboard operators 90 (LB, EFB & GGH) or 92 (AGH) will be pleased to help you. However, all the buildings have been equipped with coin and card operated public telephones which should be used. Private calls through the operator should be settled immediately at the Reception desks.

  TRANSFER OF EXTERNAL CALLS

  External incoming or outgoing calls may be transferred to another extension by pressing R on the "Sirio" type telephone sets, then dial the extension to which the call is being transferred, wait for the reply and replace the receiver. If there is no reply, press 2 to re-establish the connection. If you want to transfer the call to the switchboard press R90 (LB) or R92 (AGH) then wait for the reply and replace the receiver.

  LOCK & UNLOCK FEATURES

  First of all it is necessary to change your PIN (Personal Identification Number) which is "0000" by default
  To change your PIN digit  #10 + 0000 + 4 new numbers as your PIN. 
  Now you can LOCK-UNLUCK your phone as well
  To LOCK  your phone (which does not permit any external call) - digit  *10
  To UNLOCK your phone (which permits external calls 'depending on your rights')
    -  If you have not changed your PIN yet digit:  *10 + 0000
    -  If you have already changed your PIN digit:  *10 + your PIN (4 digits)

• CALLS TO TRIESTE FROM OUTSIDE THE CITY AREA
  
  The area code for the city of Trieste is 040 within Italy. Calling from abroad one must first dial the International code plus the country code 39 followed by the area code 040 (e.g. to call the ICTP from the U.K. dial 010-39-040-2240111).

• As a consequence of technical improvements in the International telephone system it is now possible for callers from all over the world to dial direct to extensions on the ICTP premises.

  Staff and visitors are reminded that in no circumstances are they authorized to accept charges for incoming long-distance calls, whether official or private.

  TELEPHONE DEFECTS, INSTALLATIONS & ALTERATIONS

  Written requests should be submitted via the form on the reporting phone/fax problems page through the web: http://communications.ictp.it/problems/ or e-mail to phonefax@ictp.it can be used.

  INTERNAL NETWORK & EQUIPMENT

  Any equipment such as modems, answering machines or computer gadgets etc must not be connected to the ICTP internal network unless prior authorization has been obtained.

• Written requests should be addressed to phonefax@ictp.it